topic Re: Switching from Premium Duo to Family in Subscriptions

Switching from Premium Duo to Family

Turtlebro — Thu, 16 Jul 2020 18:42:41 GMT

I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose access to the account immediately.

I just want him to be included into the family plan without losing the account data, such as favourite tracks, playlists and everything he has achieved by using spotify so far. is it somehow possible?

Re: Switching from Premium Duo to Family

Billy-J — Thu, 16 Jul 2020 18:53:51 GMT

Hey @Turtlebro, thanks for reaching out to the Community!

Don't worry, when you switch subscription plans - they won't lose any saved content, including music and playlists.

Just to make sure, you mentioned it says 'you'll lose access to the account immediately'. Can you send me a screenshot of what you're seeing so I can take a look? Make sure to hide sensitive information when posting to the Community.

Looking out for your reply!

Re: Switching from Premium Duo to Family

Turtlebro — Thu, 16 Jul 2020 20:00:55 GMT

Well, the information seems to be slightly different in English and Spanish languages.

I usually use the Spanish one, and it says that "The other person will lose access to the Duo Premium Plan immediately", while in the English one says that it would switch to the free account. So, the other person's data is not going to disappear, and I'll just have to re-add this person to the family plan, an I right?

Re: Switching from Premium Duo to Family

Billy-J — Thu, 16 Jul 2020 20:06:30 GMT

Hey @Turtlebro,

Thanks for the screenshot.

Yes, you're correct! The Premium Duo partner's account will revert to Free, but they won't lose access to their account and they'll still have their saved music, playlists, and podcasts. The only thing they'll lose access to would be the Premium (unless they join the Premium Family plan or start a Premium subscription).

You can invite others to your Premium Family plan following these steps. There is also some more information on getting started with a Premium Family plan here.

To conclude, yes you're clear to upgrade to Premium Family with no worries. You'll both won't lose access to your saved content on the account.

I hope you'll find this useful!

Re: Switching from Premium Duo to Family

afix — Sun, 10 Apr 2022 16:30:38 GMT

I had the same question. In Dutch is also says that the other person will lose access to the Duo Premium Plan immediately. It looks like the translations have not been updated. Confusing!

duo to Family plan

Jonnyqwest — Thu, 16 Jun 2022 21:31:51 GMT

I have upgraded from duo to family plan and now I’m being charged for both accounts. T hi s happened three months ago and I don’t know how to close the duo account t so I am not being charged twice. Can you help?

Re: duo to Family plan

Yordan — Fri, 17 Jun 2022 10:06:15 GMT

Hey @Jonnyqwest!

It's possible that you have two separate Premium accounts that you were charged for. We'd recommend checking out this article for more information.

In case you need additional assistance, it's best you reach out to the folks over at Customer Support who can take a closer look.

Hope you get this sorted out soon. Cheers!

Re: Switching from Premium Duo to Family

Confuseduser2 — Wed, 16 Aug 2023 17:08:20 GMT

Hi, I would like to upgrade from Duo to Family. But when I go to my account and then to 'change subscription' (translated) I do not see 'family' as an option. How come?

Re: Switching from Premium Duo to Family

Susan_GP — Wed, 16 Aug 2023 18:06:51 GMT

Hi @Confuseduser2,

Thanks for reaching out to the Community and welcome.

Try switching the Premium plan again from an incognito/private tab on your browser and make sure you're logging in with the correct account. You can also change the plan by simply subscribing to Premium Family here. Take into account that if you pay for the subscription with a partner (e.g. phone and internet providers), you will need to cancel the current subscription first and then you can start a Family plan.

If none of these recommendations help, it'd be best to contact our Support Team and they'll help you check.

Let us know if you have any questions.