topic Re: I lost my subscription in Subscriptions

I lost my subscription

Geraldi — Thu, 16 Jul 2020 19:11:10 GMT

My Question or Issue

Okay, my subscription is ended too early. I started to subscribe on 25 june and there is a promo 3 month free. But now when i want play some music my premium was gone. It supposed to ended on september. Ive been try every method at the Spotify Answer page but it doesnt work and i never log in with facebook (double log in)

Re: I lost my subscription

Billy-J — Thu, 16 Jul 2020 19:14:32 GMT

Hey @Geraldi, thanks for reaching out to the Community!

Could you let me know your account status here?

Looking out for your reply!

Re: I lost my subscription

Geraldi — Thu, 16 Jul 2020 19:17:02 GMT

What i must to do?

Re: I lost my subscription

Billy-J — Thu, 16 Jul 2020 19:19:31 GMT

Hey @Geraldi,

Using the link I provided in my last reply, it should tell you what plan you're on. You can also send me a screenshot of the full page of what you see when you log in to your Spotify account.

Re: I lost my subscription

Geraldi — Thu, 16 Jul 2020 19:23:50 GMT

In that page it say im a free user. But when i started to subscribe i choose regular 1 month subscription

Re: I lost my subscription

Billy-J — Thu, 16 Jul 2020 19:25:26 GMT

Hey @Geraldi,

Thanks for the details.

In this case, I'd recommend getting in touch with Customer Support here. Explain the issue you're having there, and they'll take a look and do their best to help.

Have a nice day!

Re: I lost my subscription

Geraldi — Thu, 16 Jul 2020 19:26:24 GMT

Thank you 🙏