topic Re: Wrong account premium in Subscriptions

Wrong account premium

DismalSoul — Sat, 18 Jul 2020 18:07:16 GMT

Plan
Premium

Country

Ukraine

Device

iPhone 11

Operating System

iOS 13

Hello,

I accidentally enabled premium free trial on the wrong account and disabled it within an hour. Now I can not enable it on the right one because it says that I already tried. Any chance this can be reset?

Regards,

Anton

Re: Wrong account premium

Billy-J — Sat, 18 Jul 2020 18:17:20 GMT

Hey @DismalSoul, thanks for reaching out to the Community!

Generally, if you've already used a Premium trial, you aren't able to use another one.

You can always transfer your content to the account that's on the trial following the steps in this Spotify Answer.

You can also get in touch with Customer Support, who can take a look and do their best to help.

Have a nice day!

Re: Wrong account premium

DismalSoul — Sat, 18 Jul 2020 18:45:25 GMT

Thanks for the reply!

i will contact customer support