topic Re: Wrongly charged in Subscriptions

Wrongly charged

alopes — Tue, 21 Jul 2020 18:33:08 GMT

For some reason I was charged the Duo plan when I always pay for the student one.

I tried navigating the help section of the site but there's not a lot I can do there. There's not a lot of information on how to contact spotify directly

Country

Brazil

Re: Wrongly charged

Billy-J — Wed, 22 Jul 2020 02:40:21 GMT

Hey @alopes, thanks for reaching out to the Community!

Could you let me know which Spotify plan you're on? You can check this here, and send me a screenshot of what you're seeing there - make sure to hide sensitive information when posting to the Community.

Also, when you check this charge on your bank statements - does it show as pending or has it been posted to your account?

Looking out for your reply!