topic Re: [iOS][Subscription] Gift Card is Failing in Subscriptions

[iOS][Subscription] Gift Card is Failing

ellahutchison — Sat, 25 Jul 2020 02:06:55 GMT

I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.

Re: [iOS][Subscription] Gift Card is Failing

Billy-J — Sat, 25 Jul 2020 06:07:00 GMT

Hey @ellahutchison, thanks for reaching out to the Community!

Could you try redeeming your gift card here using a different browser or private window?

If that doesn't help, try following all of the steps provided in this support article > Not working? section. Additionally, send me a screenshot of the error message you're seeing if the problem persists. Make sure to hide sensitive information when posting to the Community.

Let me know how this goes!

Re: [iOS][Subscription] Gift Card is Failing

ellahutchison — Fri, 11 Sep 2020 20:08:54 GMT

Hello,

It still is not working I tried 1 week ago and today. Below is the error message

Re: [iOS][Subscription] Gift Card is Failing

Billy-J — Fri, 11 Sep 2020 20:12:26 GMT

Hey @ellahutchison,

In the link I provided in my last reply, there is an option to get in touch with Customer Support under Not working? section. From there, they’ll take a look and do their best to help.

Have a nice day!