https://community.spotify.com/t5/Subscriptions/Spotify-Duo/m-p/5008481#M127276 <P>Hey there <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/23838477">@marcellus27</a>,<BR /> <BR /> Thanks for posting and welcome to the Community! Don't worry - we're here to help.<BR /> <BR /> Have you tried verifying your address&nbsp;a private or&nbsp;<A href="https://community.spotify.com/t5/Spotify-Answers/What-is-quot-Private-quot-or-quot-Incognito-quot-browsing/ta-p/4587453" target="_blank">incognito browser</A>? It's possible that cache and cookies cause these issues and using a private window&nbsp;is an easy way to avoid them.<BR /> <BR /> Make sure as well&nbsp;that the country setting on your <A href="http://www.spotify.com/account/overview/" target="_blank">account page</A> matches the one of the Premium Duo plan manager. If that's not the case,&nbsp;<A href="https://community.spotify.com/t5/Spotify-Answers/How-do-I-change-my-country-settings/ta-p/950275" target="_blank">this</A>&nbsp;page will help you update your country setting.&nbsp; &nbsp; &nbsp;&nbsp;<BR /> <BR /> Keep us posted! We'll be happy to lend a hand if you need more help.&nbsp;</P> Fri, 31 Jul 2020 09:17:10 GMT Ivan 2020-07-31T09:17:10Z https://community.spotify.com/t5/Subscriptions/Spotify-Duo/m-p/5008454#M127274 <P><STRONG>Plan</STRONG></P><P>Free/Premium</P><P><STRONG>Country</STRONG></P><P>UAE</P><P><STRONG>Device</STRONG></P><P>iphone 7</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>Spotify is not picking up my address to log into duo?</P> Fri, 31 Jul 2020 08:07:38 GMT https://community.spotify.com/t5/Subscriptions/Spotify-Duo/m-p/5008454#M127274 marcellus27 2020-07-31T08:07:38Z https://community.spotify.com/t5/Subscriptions/Spotify-Duo/m-p/5008481#M127276 <P>Hey there <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/23838477">@marcellus27</a>,<BR /> <BR /> Thanks for posting and welcome to the Community! Don't worry - we're here to help.<BR /> <BR /> Have you tried verifying your address&nbsp;a private or&nbsp;<A href="https://community.spotify.com/t5/Spotify-Answers/What-is-quot-Private-quot-or-quot-Incognito-quot-browsing/ta-p/4587453" target="_blank">incognito browser</A>? It's possible that cache and cookies cause these issues and using a private window&nbsp;is an easy way to avoid them.<BR /> <BR /> Make sure as well&nbsp;that the country setting on your <A href="http://www.spotify.com/account/overview/" target="_blank">account page</A> matches the one of the Premium Duo plan manager. If that's not the case,&nbsp;<A href="https://community.spotify.com/t5/Spotify-Answers/How-do-I-change-my-country-settings/ta-p/950275" target="_blank">this</A>&nbsp;page will help you update your country setting.&nbsp; &nbsp; &nbsp;&nbsp;<BR /> <BR /> Keep us posted! We'll be happy to lend a hand if you need more help.&nbsp;</P> Fri, 31 Jul 2020 09:17:10 GMT https://community.spotify.com/t5/Subscriptions/Spotify-Duo/m-p/5008481#M127276 Ivan 2020-07-31T09:17:10Z