topic Re: Premium in Subscriptions

Premium

Averyaiden666 — Thu, 30 Jul 2020 19:28:07 GMT

Hi I need help. I can't subscribe to free premium trail. Whenever key in my payment details and hit submit there is an error of 'something went won't I tried all troubleshooting steps and check my card still not working. Help me pls

Re: Premium

Nico — Thu, 30 Jul 2020 22:22:48 GMT

Hey @Averyaiden666 ! Welcome to the Spotify Community. ^^

That's odd.

Have you used the free trial in the past? If yes, the offer is only for users who haven't been a Premium user in the past.

If not, please try to clear your browser cache/cookies to see if that makes a difference. ^^

Let me know how it goes!

Peace

Re: Premium

Ivan — Fri, 31 Jul 2020 09:59:06 GMT

Hey there @Averyaiden666,

Just jumping in here to add some extra info to what @Nico suggested.

If you're unsure on how to delete your browser's cache and cookies you can always use an incognito browser with the same purpose. This page can give you detailed instructions on how to do this.

Make sure as well that the payment method is issued in the same country that has been set in your account settings. You can find out more on the country settings here.

If the issue persists, send us a screenshot of the error messages you see. You can use the Insert Photos option in the post editor to do this.

Tip: Make sure the screenshot doesn’t show any sensitive info such as payment or personal data.

Hope you find this useful. Keep us posted how you get on.