Being charged for Premium

anakmama — Sun, 02 Aug 2020 19:20:45 GMT

Plan

Free

Country

Germany

Operating System

Android Oreo, Windows 10

My Question or Issue

Hello,

So I have this problem where I got charged for premium even though I currently do not use any Spotify Premium. My last Spotify Premium was/is on another account, which I cannot use anymore because I was a fool who deleted the E-Mail Address (therefore, I cannot do the reset password thing).

Now, I just want to know how do I stop this premium charging from happening because I do not use Spotify Premium now. Maybe is it still possible to just totally terminate or ban my other account? Because, here on my side, I can neither login nor reset the password. Thanks!

Regards,

AnakMama

Re: Being charged for Premium

Ivan — Mon, 03 Aug 2020 07:03:43 GMT

Hey there @anakmama,

Help’s here!

If you need to cancel the subscription for a Spotify account you don't have access to make sure you check this help article.

In case the steps described there don't help, keep in mind you can also cancel by completing this form and sending it to Spotify.

Keep us posted! We'll be here if you have any questions.

topic Re: Being charged for Premium in Subscriptions

Being charged for Premium

Re: Being charged for Premium