Cobrança dupla

grueicebastos — Tue, 04 Aug 2020 15:36:21 GMT

Bom dia, estou tendo descontos na minha conta com o valor de 16,90, porem atualizei meu plano para universitario e já fiz o pagamento de 8,90. Já é o segundo mês que isso acontece.

Plan

Premium Universitario

Country

Device

(iPhone 7)

Operating System

(iOS 13)

My Question or Issue

Re: Cobrança dupla

Xenia — Wed, 05 Aug 2020 15:26:38 GMT

Hey there @grueicebastos,

Welcome to the Community! We hope you don't mind us answering in English 🙂

If you're seeing two payments within one month, it's possible that the previous payment couldn't be processed on your regular billing date and that's why you were charged twice the next month. You can check your receipts to keep track of all your payments.

It's technically not possible to have two subscriptions at once with just one account, so if you're being charged for two plans, it's likely that there is another account out there, which you might have forgotten about or which is registered to a family member or friend.

We'd recommend to check out this page and follow the steps under Paying for multiple accounts? In case you can't find the other account, you'll also find a link there to get in touch with our support staff, who will help you track down the account.

Hope you'll find this info useful. Let us know if there's anything else you need help with.

topic Re: Cobrança dupla in Subscriptions

Cobrança dupla

Re: Cobrança dupla