topic Re: Trial perido before subscription haven´t started in Subscriptions

Trial perido before subscription haven´t started

patriciotxk — Thu, 06 Aug 2020 18:36:35 GMT

Hello,

I am writing because I am supposed to have a free premium trial period and yet this service isn´t available in my account. I am requestiong help to solve this matter.

Best regards,

Pedro Patrício

Re: Trial perido before subscription haven´t started

Billy-J — Thu, 06 Aug 2020 18:49:34 GMT

Hey @patriciotxk, thanks for reaching out to the Community!

When you check your account page, does your account status say Free or Premium? Also, could you try logging out/in of your account on the app?

Let me know how this goes!

Re: Trial perido before subscription haven´t started

patriciotxk — Fri, 07 Aug 2020 14:01:22 GMT

This is what shows up at my account page.

Re: Trial perido before subscription haven´t started

Billy-J — Fri, 07 Aug 2020 17:12:23 GMT

Hey @patriciotxk,

Thanks for the screenshot.
It seems like your account is on Spotify Premium. If you're having issues with using your Premium features or when you try to access a Premium feature you get a message, don't worry. It generally takes 1-3 business days for the payment to be reflected on Spotify's end and for your account to turn Premium.

I'll follow up with you here in 1-3 business days (Tuesday of next week) to check if your account has turned to Premium. If your account turns to Premium before the 1-3 days are up, make sure to let me know.

You can also follow the steps provided here in the meantime.

I hope you'll find this useful. If you need anything else in the meantime, don't hesitate to ask.

Re: Trial perido before subscription haven´t started

Billy-J — Wed, 12 Aug 2020 03:02:16 GMT

Hey @patriciotxk, I am just checking in as promised.

Are you able to use your Premium subscription now, including the features, such as unlimited skips and no ads?

Keep me updated!

Re: Trial perido before subscription haven´t started

patriciotxk — Sat, 29 Aug 2020 15:14:56 GMT

Hey, I am still without access to the premium features, I and am going to be charged tomorrow, and if the problem persists I am thinking in cancelling the service.

Best regards

Re: Trial perido before subscription haven´t started

Billy-J — Sun, 30 Aug 2020 02:42:56 GMT

Hey @patriciotxk,

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!