topic Re: the payment shows an error in Subscriptions

the payment shows an error

Andrew_Zmeul — Tue, 04 Aug 2020 09:25:21 GMT

Plan

Free

Country

Russia

Device

Operating System

Windows 10 (Firefox)

My Question or Issue

I am in Russia and want to Upgrade my account for a first time. I have virtual Mastercard of a Russian financial entity and equivalent of 53 Euro on account in rubles. I've tried incognito (Private Window in firefox), same problem.

I have the same issue as this guy https://community.spotify.com/t5/Subscriptions/%D0%9E%D0%A8%D0%98%D0%91%D0%9A%D0%90-%D0%9F%D0%A0%D0%98-%D0%9E%D0%9F%D0%9B%D0%90%D0%A2%D0%95-PREMIUM/td-p/5005895 but I wanted to start the thread because I have more details and can speak English little bit. Need help plz

Re: the payment shows an error

Petya — Wed, 05 Aug 2020 06:01:26 GMT

Hey there @Andrew_Zmeul,

Thanks for reaching out to us and welcome to the Community 🙂

We'd suggest you try with another browser. You can also check here all the available payment methods in your country and subscribe to Premium with another payment method.

If the issue persists, you can send us a screenshot of the error message. We'll take a look.

Tip: Make sure the screenshot doesn’t show any sensitive info such as payment or personal data.

Keep us posted! If you have questions, you know where to find us.

Re: the payment shows an error

Andrew_Zmeul — Sat, 08 Aug 2020 07:44:23 GMT

just tried in chrome browser and also on my cellphone (android) always the same problem.
FYI I just successfully refilled with my card my account on local mobile provider MTS.

Here is a screenshot of what I see on PC and on mobile

Re: the payment shows an error

Xenia — Sat, 08 Aug 2020 09:05:51 GMT

Hey @Andrew_Zmeul,

Thanks for getting back to us!

Just a heads up that we removed the uploaded photos as they contained some sensitive information.

We'd advise you to try with another connection. If that doesn't work, it is a good idea to wait a few days and try again.

You can also contact your payment provider. The team there can have a look and give you more information about the payments.

Let us know how it goes. We'll be here if you need more help with this 🙂

Re: the payment shows an error

Andrew_Zmeul — Sat, 08 Aug 2020 09:53:31 GMT

nope, it tried from my mobile phone connection, it shows me the some error 'something goes wrong address Support Service'. I dont think it's a problem of the bank, I'm buying stuff in Google play market, I purchase stuff in internet. This is something between me and Spotify, Im not sure what 😞

Re: the payment shows an error

Petya — Sat, 08 Aug 2020 13:52:56 GMT

Hey @Andrew_Zmeul,

Thanks for keeping us in the loop!

If the troubleshooting steps you've tried so far didn't do the trick, we'd suggest you go ahead and contact our support team here. They can have a look and help you further.

If you have questions, don't hesitate to reach out to us.