topic Money not refunded in Subscriptions

Money not refunded

Megank15106 — Sat, 15 Aug 2020 00:57:06 GMT

Plan

Family Premium

Country

Usa

Device

(Andriod)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I chatted with someone on Spotify support team over half an hour ago about an accidental charge to my account they said they refunded my money but I never got it and the payment is not pending either

Re: Money not refunded

Billy-J — Sat, 15 Aug 2020 01:02:55 GMT

Hey @Megank15106, thanks for reaching out to the Community!

Keep in mind that when you get a refund, it can take 3-5 business days (sometimes up to 10 days depending on your bank) for the refund to appear on your account. If it takes longer than this, then I’d recommend getting in touch with your bank for further help.

You can also check out Spotify’s refund policy here for some more information.

Hope this helps!