topic Not eligible for the Premium Solo subscription in Subscriptions

Not eligible for the Premium Solo subscription

Merzlota7 — Tue, 18 Aug 2020 19:44:07 GMT

Plan

Free/Premium

Country

Croatia

Device

(Huawei Honor View 10)

Operating System

(Android 10)

Hello,

today was supposed to be the renewal of my Premium Solo subscription, but I forgot to top-up the card that was put in the payment info. When I topped-up and wanted to get the same plan it said that I'm not eligible for Premium Solo, only Duo or Family. Please help.

Re: Not eligible for the Premium Solo subscription

Billy-J — Tue, 18 Aug 2020 20:24:29 GMT

Hey @Merzlota7, thanks for reaching out to the Community!

Could you try this on a different browser or private window? If that doesn’t help, attach a screenshot of the error message you’re seeing — make sure to hide sensitive information when posting to the Community.

Let me know how this goes!

Re: Not eligible for the Premium Solo subscription

Merzlota7 — Wed, 19 Aug 2020 05:16:45 GMT

This time when I logged in there was an option under Premium Solo to change my payment details. I did that and it accepted the payment so I guess that solves the issue.

Re: Not eligible for the Premium Solo subscription

Billy-J — Wed, 19 Aug 2020 05:35:19 GMT

Hey @Merzlota7,

That’s great. I'm happy to hear everything is good to go. If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.

Have a nice day!