Unable to Switch Plans

jaykayo — Wed, 26 Aug 2020 17:29:44 GMT

Plan

Premium > Free

Country
USA

Device

(Samsung Galaxy S8+, Dell Inspiron)

Operating System

(Android Oreo, Windows 10)

My Question or Issue

Has anyone ever successfully switched Spotify plans? I used to have Premium and tried to switch to Duo but kept getting an error message. It said I was either ineligible for the plan (doesn't make any sense), I'm already on it (I'm not; going from Premium to Duo), or I don't have a stored payment method (impossible, I've been charged every month on the saved card).

I've seen another similar post from a month ago and none of those suggestions were real solutions. Everything is up-to-date, the credit card is still valid.
Just tried to cancel my current Premium plan, opt for Free, then attempt to select Duo. Didn't work either. Used Firefox, Chrome, Internet Explorer - not a browser issue, it's a Spotify issue.
As-is, looks like I'll have to wait until my current Premium plan expires a month later before I can then select Duo.

Re: Unable to Switch Plans

Mihail — Fri, 25 Sep 2020 14:45:57 GMT

Hey @jaykayo,

Thanks for searching for the answer you need here!

This sounds like you might have actually already upgraded. Could you post a screenshot of what the Subscriptions section of your account page looks like? You can attach it to your post via the Insert Photo option, just be sure to hide any private or sensitive information.

We'll be keeping an eye out for your reply!

topic Unable to Switch Plans in Subscriptions

Unable to Switch Plans

Re: Unable to Switch Plans