topic Re: Redeem page is not working in Subscriptions

Redeem page is not working

toreom — Sun, 30 Aug 2020 13:34:12 GMT

I just bought a spotify gift card . as i was redeeming it, the redeem page was not responding. I've tried to redeem for a few times now but nothing in response. it would be a waste if I have to buy a new gift card because of this issue. will my code be affect? what should I do?

Re: Redeem page is not working

Billy-J — Sun, 30 Aug 2020 15:19:17 GMT

Hey @toreom, thanks for reaching out to the Community!

Could you try redeeming your gift card here using a different browser or private window?

If that doesn't help, try following all of the steps provided in this support article > Not working? section.
Additionally, attach a screenshot of the error message you're seeing if the problem persists. Make sure to hide sensitive information when posting to the Community.

Let me know how this goes!

Re: Redeem page is not working

toreom — Sun, 30 Aug 2020 15:48:53 GMT

i tried but it still the same, not to mention the page says, 'something went wrong' but thank you for your help.

Re: Redeem page is not working

Billy-J — Sun, 30 Aug 2020 15:52:40 GMT

Hey @toreom,

Could you also get in touch with your gift card provider (the person/place who sold you the gift card) to make sure everything is good on the card itself?

Try a different network connection and let me know if that makes a difference.

Keep me updated!

Re: Redeem page is not working

toreom — Mon, 31 Aug 2020 08:52:36 GMT

I managed to successfully redeem. Turns out I have been typing the code wrongly since it had identical alphabets and i was confused. Thank you for your help!

Re: Redeem page is not working

Billy-J — Mon, 31 Aug 2020 13:43:40 GMT

Hey @toreom,

You’re welcome — that’s understandable! I'm happy to hear everything is good to go. If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.

Have a nice day!

Re: Redeem page is not working

Sefu1 — Sat, 29 Jan 2022 09:33:05 GMT

My redeem button is not working I tried to enter the code but redeem button still blank what must I don't?

Re: Redeem page is not working

Alex — Sun, 30 Jan 2022 07:27:57 GMT

Hey @Sefu1,

Thanks for reaching out about this in the Community!

Sorry to hear that this is happening and you can't activate your gift card.

What you can try is the following:

Try opening the redeem page in a incognito browser window
Try using another device/ network connection
If it's still not working, wait for a few hours and try again, since the issue might be on the server side. This usually gets resolved quickly.

In case you still can't redeem the code, reach out to our customer support team here. They'll be happy to have a look at your account and help further 🙂

Cheers.