topic Re: Unable to sign up for free trial premium in Subscriptions

Unable to sign up for free trial premium

Glenn23 — Sun, 06 Sep 2020 14:13:22 GMT

Plan

Free/Premium

Country

Switzerland

Device

Samsung Galaxy S9

Operating System

Android

My Question or Issue

I have an issue signing up for free trial premium.

I registered 2 weeks ago at spotify free. Now I wanted to sign up for the free trial premium, but the system tells me that I'm not qualified because I already had a premium subscription.

As seen at the attachment, I've never had a premium subscription. Also I never had a free trial.

Re: Unable to sign up for free trial premium

Billy-J — Sun, 06 Sep 2020 14:36:47 GMT

Hey @Glenn23, thanks for reaching out to the Community!

What happens when you subscribe to Premium here using a different browser or private window? Can you attach a screenshot of what you see so I can take a closer look?

Let me know how this goes!

Re: Unable to sign up for free trial premium

Glenn23 — Sun, 06 Sep 2020 15:26:02 GMT

@Billy-J

When I try to sign up in a different browser or in a private window, I get the same failure message.

It says I already had a free membership.

Re: Unable to sign up for free trial premium

Billy-J — Sun, 06 Sep 2020 16:04:51 GMT

Hey @Glenn23,

Thank you for the screenshot.

Have you used your payment method on any of Spotify's services, even to pay for someone else's subscription or to use on a different Spotify account?

Keep me posted.

Re: Unable to sign up for free trial premium

Glenn23 — Sun, 06 Sep 2020 16:46:13 GMT

Hello Billy

No, I've never used my payment method with any of spotify's services.

Re: Unable to sign up for free trial premium

Billy-J — Sun, 06 Sep 2020 21:30:07 GMT

Hey @Glenn23,

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!