topic Re: Premium reverts to Free in Subscriptions

Premium reverts to Free

Ccesca04 — Wed, 21 Jun 2017 10:19:19 GMT

I paid for my Student discounted Spotify Premium last Monday and I was able to use it only until now. It reverted back to Free. I have the e-receipt and the subscriptions page says I am on premium 😞

Re: Premium reverts to Free - Status changed to: Need more info

Hubo — Thu, 22 Jun 2017 16:24:44 GMT

Hey @Ccesca04! Welcome to the Spotify Community!

That's not cool! Could you do a quick log out and log back in for me? Also, does this happen on all devices? Let me know! 🙂

Have a great day!

Re: Premium reverts to Free - Status changed to: Need more info

Ccesca04 — Fri, 23 Jun 2017 06:57:51 GMT

I've done everything spotify asked me to do and I even reinstalled apps in
multiple devices yet it still says the same thing. They gave me another
premium subscription but the apps still say im on FREE :((

Re: Premium reverts to Free

Leo — Fri, 23 Jun 2017 09:20:49 GMT

Hey @Ccesca04,

Thanks for giving those steps a try.

Could you let us know if you've already been in touch with our support team via either Twitter, Facebook, or email? If you could also tell us if you've noticed any other changes to your account, that'd be great.

Thanks!

Leo

Re: Premium reverts to Free

Ccesca04 — Fri, 23 Jun 2017 11:29:35 GMT

I have! 🙂 Spotify granted me another Premium subscription (i saw the email) but there's still no change 😞 i dont want to make a new spotify account bc that would mean i'd have to pay again