not letting me get premium

brianwillery — Mon, 07 Sep 2020 18:20:37 GMT

i made a free account and i'm trying to subsrcibe to premium. i've entered my card on two different devices maybe 8274837 times and all it says is "something went wrong". i've reset my devices, signed out and in etc. it's no issue with my card because i've made other purchases since this situation. not understanding what the issue is. i'm just trying to get premium.

Plan

trying to get premium

Country

Device

iphone 7plus

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: not letting me get premium

Elena — Wed, 07 Oct 2020 15:38:57 GMT

Hey there @brianwillery!

Thanks for reaching out to us and welcome to the Community! Hope you don't mind us replying in English.

We'd recommend starting off by giving this a try in an incognito window or using a different browser.

If your issue persists, it might be a good idea to use a different network and turn off your VPN if you're using one.

You can also take a look at this page to see if your card meet all of our requirements, it's important that it's open for foreign, secure online, and recurring purchases.

We'll be on the lookout for your update. Give us a shout if you have any further questions.

topic not letting me get premium in Subscriptions

not letting me get premium

Re: not letting me get premium