topic Spotify premium problems. in Subscriptions

Payment

dunjalol — Wed, 16 Sep 2020 08:30:56 GMT

Plan

Premium

Country

Croatia

Device

(Samsung Galaxy 9)

My Question or Issue

Hello, I'm trying to pay for subscription with my card, and it doesn`t work for some reason. I tried going to your support and doing everything listed there to try and help but it did not work. I tried updating my phone and computer, I used incognito mode on multiple browsers, I even tried waiting for a few days just in case it was an internal problem. I also got in contact with my payment provider and they said nothing was wrong with my card so what should I do?

Spotify premium problems.

AngieV1502 — Mon, 14 Sep 2020 14:52:48 GMT

Trying to pay for premium but the payment keeps failing when I know nothing is wrong with the card.

Re: Payment

viniciuasmarca — Wed, 16 Sep 2020 12:39:07 GMT

Hello, I'm also having the same problem, any card banner used is denied.

Any solution?

Re: Payment

arxd23 — Wed, 16 Sep 2020 16:46:37 GMT

I am also having the same issue. I'm trying to update my payment information and it's not allowing me to do so.

Re: Spotify premium problems.

Densonmarrero — Thu, 17 Sep 2020 00:46:44 GMT

I have the same problem, please someone help us!!!!

Can’t subscribe to premium using carrier in Egypt

Nourkhattab — Thu, 17 Sep 2020 07:26:55 GMT

I tried subscribing to Premium multiple times through carrier and it doesn’t work giving me an ERROR message: sorry, unable to subscribe to Spotify.

I tried using different devices and different web browsers.

Please provide help. Thank You

Re: Payment

Illuminated96 — Thu, 17 Sep 2020 07:29:18 GMT

I have the same problem. Started around monday. Tried to update my payment options on my phone (Galaxy A41) and on PC and the same error occurs.

Re: Payment

Maxim — Thu, 17 Sep 2020 07:46:14 GMT

Hey @dunjalol ,

Thanks for reaching out.

In this case, I'd recommend trying using another payment method. You can check all the available payment methods in your country here.

Let me know how it goes 🙂

Re: Spotify premium problems.

Ivan — Thu, 17 Sep 2020 08:51:48 GMT

Hey there @AngieV1502 and @Densonmarrero,

Thanks for posting - we’re here to help!

First thing you can try when the payment keeps on failing is trying again in a private/incognito window since this lets you avoid issues with the cache in your browser. It's also a good idea to try in a different kind of browser.

If you folks still can't process the payment after trying this, make sure you send us a screenshot showing the error message that comes up. Just attach the image to your next response to us by using the Insert Photos option in the post editor. This way we can take a closer look at the issue.

Tip: Make sure the screenshot doesn’t show any sensitive info such as payment or personal data.

Let us know how you get on! We'll be here in case you need any further help with this.

Re: Spotify premium problems.

Ver — Fri, 18 Sep 2020 10:28:15 GMT

Hey everyone,

Just wanted to quickly jump in here 🙂

We've checked this backstage and there could have been a slight hiccup in the system. Now the issue should be fixed. You can click here and try again updating your payment details or subscribing to Premium.

Let us know how it goes. If you have questions, we are here for you.

Have a nice day!