topic Re: Free trial to premium duo: cant join message in Subscriptions

Free trial to premium duo: cant join message

user-removed — Sun, 27 Sep 2020 06:25:04 GMT

Plan

Free/Premium

Country

USA

Device

(iPhone 6S

Operating System

(iOS 10)

My Question or Issue

had the trial for a month with my wife then subscribe for duo premium, having her as account manager. Couldn’t access the invitation link as “can’t join message” appeared, saying i cant change plans for 12 months period.

Re: Free trial to premium duo: cant join message

Maxim — Mon, 28 Sep 2020 06:47:49 GMT

Hey @user-removed ,

Welcome to the Community!

I'd recommend checking out this Spotify Answer for some info about the error message that you're seeing.

Thanks. 🙂

Re: Free trial to premium duo: cant join message

user-removed — Mon, 28 Sep 2020 18:23:01 GMT

I had them at the chat and they were able to arrange that for me. I had to sign up again but by keeping the same email. They transferred my playlist afterwards to this new login