topic Re: Charged even though canceled subscription in Subscriptions

Charged even though canceled subscription

user-removed — Mon, 28 Sep 2020 21:38:15 GMT

My Question or Issue

I canceled my subscription before my free trial ended. I was charged $10.79 even though it was canceled. I checked my plan and it says Spotify Free. I have attached where it says Spotify Free on my account. I need to receive a refund for this charge. How do I go about getting this refund?

Re: Charged even though canceled subscription

Billy-J — Mon, 28 Sep 2020 22:52:06 GMT

Hey @user-removed, thanks for reaching out to the Community!

I understand that you would like a refund. For more information on getting a refund, check out this support article.

Hope this helps. If you need further help, just ask. I’d be happy to take a look!

Re: Charged even though canceled subscription

user-removed — Mon, 28 Sep 2020 23:07:01 GMT

I have already done this and nothing has happened. What should I do now?

Re: Charged even though canceled subscription

Billy-J — Mon, 28 Sep 2020 23:09:45 GMT

Hey @user-removed,

In this case, If you need more help, get in touch with Spotify here and choose Subscription > I need help with charges > I STILL NEED HELP.

Hope this helps!

Re: Charged even though canceled subscription

user-removed — Mon, 28 Sep 2020 23:11:01 GMT

As previously stated I have already done that and have gotten no response.

Re: Charged even though canceled subscription

Billy-J — Mon, 28 Sep 2020 23:15:53 GMT

Hey @user-removed,

When did you contact Spotify? Was it recently, today? Also, did you contact them via Live Chat or email?

Keep me updated.

Re: Charged even though canceled subscription

user-removed — Mon, 28 Sep 2020 23:25:01 GMT

Where do I do the live chat?

Re: Charged even though canceled subscription

Billy-J — Mon, 28 Sep 2020 23:29:14 GMT

Hey @user-removed,

When you follow the steps I provided in my earlier replies to contact them, at the end of the form there will be an option to either start chat or submit. If you see the submit button, then an email has been sent to Customer Support and someone will get back to you within 24-48 hours.

Re: Charged even though canceled subscription

user-removed — Mon, 28 Sep 2020 23:36:01 GMT

Thanks.

Re: Charged even though canceled subscription

Billy-J — Mon, 28 Sep 2020 23:38:58 GMT

Hey @user-removed,

You're welcome! Hope this gets resolved for you. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!