topic Re: Can't order a subscription in Subscriptions

Can't order a subscription

Agag12 — Fri, 25 Sep 2020 10:52:26 GMT

Yesterday I was trying to register into the 2 free months of premium membership for new members, but for some reason every time I try to insert my card info I get the message of "Something going wrong".

When I try by just inserting the info on Spotify page it keeps saying that, but while trying to pay with Paypal I get the message of the free subscribtion already having been used and to just buy it normally. But the point is, I've never had a premium before, nor have I used this card to get it.

I did try again today but it just keeps saying that and I'm not sure whether that's a bug of the site or is something actually wrong?

Re: Can't order a subscription

Keanu_C — Sat, 26 Sep 2020 04:41:55 GMT

Hi @Agag12

If you have used promotion before, under the terms and agreements, you are not able to redeem any other promotions or discount with that account.

If you haven't used a promotion before, i would recommend try using a different browser or try incognito mode to complete the promotion offer/purchase.

Keanu_C

Re: Can't order a subscription

Agag12 — Sat, 26 Sep 2020 11:00:32 GMT

The thing is, nothing works. I never had a premium before, yet using any payment method just doesn't work. Using other browsers, incognito, even subscribing from mobile doesn't work.

Re: Can't order a subscription

Ivan — Wed, 21 Oct 2020 10:32:55 GMT

Hey @Agag12,

Thanks for keeping us in the loop.

We recommend also checking if you experience the same when using another Internet connection or a different device. This might help indicate if the issue is network- or device-related.

If this persists, would you mind sending us a screenshot of the error message you receive? Just attach the image to your next response to us by using the Insert Photos option in the post editor.

Tip: Make sure the screenshot doesn’t show any sensitive info such as payment or personal data.

Keep us posted. We'll have an eye out for your reply.