topic Re: Visa payment error in Subscriptions

Visa payment error

Wavekpss — Sun, 25 Oct 2020 13:29:54 GMT

Plan

Premium

Country

Russia

Device

PC, xiaomi mi 9t

Operating System

Windows 10,android

My Question or Issue

Good afternoon, I have a problem, I cannot update my payment card. When I enter all the data and the code from the mobile phone confirming the payment, I receive the message "your session has expired" and on the spotifying page I see an error. I am using a visa card, what could be the problem? I tried with and without vpn

Re: Visa payment error

Maxim — Tue, 27 Oct 2020 07:49:45 GMT

Hey @Wavekpss ,

Thanks for reaching out.

Can you please give it a try in another browser and/or another device?

Let me know how it goes 🙂

Re: Visa payment error

Wavekpss — Fri, 30 Oct 2020 15:38:09 GMT

Good afternoon, thanks for the answer, I tried from a different ip address,
from another computer, from different phones, and from two bank cards

Re: Visa payment error

Maxim — Mon, 02 Nov 2020 08:28:53 GMT

Hey @Wavekpss ,

Thanks for letting me know 🙂

I'd recommend trying it again in a couple of hours. If the issue persists, you can also give these steps a try.

Let me know how it goes.