topic Re: Free account with premium features in Subscriptions

Free account with premium features

Kerbus — Wed, 04 Nov 2020 12:12:57 GMT

Plan

Free

Country

Russia

Device

Operating System

Windows 10

My Question or Issue

Good afternoon. I already have two weeks since the premium account ended and now free functions work like a premium account. Is there something wrong with my account?

Re: Free account with premium features

Billy-J — Thu, 05 Nov 2020 02:51:55 GMT

Hey @Kerbus, thanks for reaching out to the Community!

What does your subscription status say here?

Were you on a Premium trial before it ended?

Keep me posted.

Re: Free account with premium features

Kerbus — Thu, 05 Nov 2020 09:05:09 GMT

Yes. I used a three month trial canceled and upgraded to the free version but the premium features remained.

Re: Free account with premium features

Billy-J — Thu, 05 Nov 2020 17:03:50 GMT

Hey @Kerbus,

Thanks for getting back to me.

To confirm, your subscription status says Free?

Honestly, if you haven't been downgraded to Free - that's okay but if you log out or reinstall the app then you'll be on Free. You can also test on a different device to see if you have your Premium features.

Keep me posted.

Re: Free account with premium features

Kerbus — Thu, 05 Nov 2020 18:19:07 GMT

Yes. Written as a free version. Before renewing i canceled the premium and became free. I also checked it not through the application but through the browser on the PC. And it went out and went in the same in the browser. Even the cookies were completely cleaned. All the same

Re: Free account with premium features

Billy-J — Fri, 06 Nov 2020 08:13:50 GMT

Hey @Kerbus,

Okay. Just to check, when you canceled the trial - did you get your Premium features removed then or did you get your Premium features back on your renewal date?

Keep me posted.

Re: Free account with premium features

Kerbus — Fri, 06 Nov 2020 08:18:13 GMT

Canceled and I just upgraded to the free version.

Re: Free account with premium features

Billy-J — Fri, 06 Nov 2020 08:20:44 GMT

Hey @Kerbus,

Okay. If you cancled the trial and are still having your Premium features I would just say enjoy it.

But if you need further help with this, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Re: Free account with premium features

Kerbus — Fri, 06 Nov 2020 11:26:25 GMT

Thanks. I've already figured it out

Re: Free account with premium features

Billy-J — Sat, 07 Nov 2020 16:27:14 GMT

Hey @Kerbus,

No problem! I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!