topic Re: Charged overprice in Subscriptions

Charged overprice

vanh1190 — Sat, 07 Nov 2020 05:17:32 GMT

Hi, i got overprice since 2 month ago, im in vietnam so the price for premium is 59,000đ but when charge is 70,000đ. Please check it for me

Plan

Premium

Country

Vietnam

Device

(iPhone 6s Plus, Windows)

Operating System

(iOS 10, Windows 10)

My Question or Issue

Re: Charged overprice

Alex — Mon, 09 Nov 2020 15:11:25 GMT

Hi there @vanh1190,

Thanks for reaching out about this in the Community!

The price for Premium in Vietnam has not been changed recently. Also, from what we can see on the screenshot, the bill states that you were charged 59000 VND. If the sum appears larger on your bank statement, we recommend contacting your bank and asking why this has happened. There might be some kind of a tax for handling introduced from their side.

Let us know how you get on with this.