Plan changed without my knowledge--what next?

__ksdjfkdjfkd — Fri, 20 Nov 2020 19:57:43 GMT

Plan

Student Premium w Headspace --> Premium w Headspace

Country

Device

(iPhone 8+, PC)

Operating System

(Windows 10, iOS 14)

My Question or Issue

My plan changed from Student Premium to Premium without my awareness. As far as I'm aware I was not informed my plan would change--is there anything I can do about being charged £10 more than I was expecting this month (£4.99 --> £14.99)? Is there a way I can actually contact a support assistant?

As soon as I realised, I've changed the plan to simply Premium without headspace, bringing it back down to £9.99, however despite still being a student I am past the 4yr cutoff for student renewals.

Re: Plan changed without my knowledge--what next?

Billy-J — Sat, 21 Nov 2020 06:00:43 GMT

Hey @__ksdjfkdjfkd, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

topic Plan changed without my knowledge--what next? in Subscriptions

Plan changed without my knowledge--what next?

Re: Plan changed without my knowledge--what next?