topic Can't start premium in Subscriptions

Can't start premium

Yevhenii — Mon, 23 Nov 2020 23:29:47 GMT

Plan

want to start Premium

Country

Ukraine

Device

MacBook Pro 2019

Operating System

macOS 10.15.7 (19H2)

My Question or Issue

Hi. I want to start premium but when I enter my card info I always get the message "Something went wrong. Please try again, or go to our support.". I've checked all the steps in the article https://support.spotify.com/ua/article/problems-paying-for-spotify-by-card/

The provider is Mastercard. Cart is not expired nor canceled. I have sufficient funds. The card issued in the same country. Enabled for online/foreign etc purchases (works with Google and other services). Also, I've tried another card, all the same. Incognito mode and another browser also didn't work.

I would be grateful for your help.

Re: Can't start premium

Maxim — Tue, 24 Nov 2020 07:30:09 GMT

Hey @Yevhenii ,

Thanks for reaching out.

Can you please try it on another device and/or when connected to a different internet connection (e.g. mobile data)?

Let me know how it goes 🙂

Re: Can't start premium

Yevhenii — Wed, 25 Nov 2020 14:37:20 GMT

I wrote to support and they helped me to add my card. I don't know what was the issue but now it is fixed. Thanks!

Re: Can't start premium

DenM1ha — Wed, 25 Nov 2020 15:04:39 GMT

Can you please give a link to support and what have you told them. I have the same problem and I'm from Ukraine too.