topic [Mobile][Other] Cant find Premium account in Subscriptions

[Mobile][Other] Cant find Premium account

Meyahb — Wed, 02 Dec 2020 13:44:15 GMT

I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the second we’re created in the last year, so Spotify doesn’t even recognize them. How do I figure out why my account is being charged?

Re: [Mobile][Other] Cant find Premium account

Maxim — Thu, 17 Dec 2020 08:18:36 GMT

Hey @Meyahb ,

Thanks for reaching out.

I'd recommend checking out this support article for info on finding accounts: https://support.spotify.com/article/do-i-have-an-additional-account/.

If you're still unable to find the Premium account, you can reach out to Support at https://support.spotify.com/article/how-can-i-contact-spotify/.

Hope this helps!