topic Re: Double charged in Subscriptions

Double charged

user-removed — Fri, 18 Dec 2020 03:54:38 GMT

Plan

Premium/Student

Country

Germany

Device

(iPhone 7

Operating System

(iOS 13.6

Hey

I upgraded my Spotify Premium To Spotify Premium Student back in August But just Recently saw that I was charged for both Premium and Premium Student since August even though When log in to Spotify I only see my Spotify premium student active so my question is how do I turn the chargers for Premium down? and do I get my money back for that falsely Charges Premium since August?

Re: Double charged

Alex — Sun, 20 Dec 2020 15:29:52 GMT

Hi there @user-removed,

Thanks for reaching out about this in the Community!

If you're seeing double charges, this means that most likely you have two Premium accounts active. Head over to this support article for more info on how to locate your other Premium account and cancel the second subscription. It's most likely connected to an older email address of Facebook account.

You can also have a look here for more info on refunds.

Hope this helps. Don't hesitate to reach out again if you have questions 🙂