topic Re: Can't Redeem/Process with 3 Months Free Subscription in Subscriptions

Can't Redeem/Process with 3 Months Free Subscription

kswapnil — Tue, 22 Dec 2020 12:21:03 GMT

Plan

Free

Country

India

Operating System

Windows 10

My Question or Issue:

So on the following page/link it shows a 3 Months Free Premium on an Individual Subscription : https://www.spotify.com/in/premium/?country=IN&ref=checkout#PLANS

I went ahead, and clicked on Get Started, as shown in attachment

Now on this page, under "Build Your Plan" , since I wished to go ahead with 3 months Free offer, I chose the monthly option for which the payment options are shown- Credit or Debit Cards.

Upon clicking on that, it takes me back to previous page, but here's something interesting, the URL of this page being-https://www.spotify.com/in/premium/?psp=billing_adyen_cards&country=IN&storefront-error=true&clicked-offer=holiday-2020-trial-3m&ref=checkout#PLANS

So the link on payment options in my second screenshot is invalid, somehow.

Any workaround, solutions or anything for the same?
And this seems to be an issue with Spotify Website itself.

Re: Can't Redeem/Process with 3 Months Free Subscription

Jeremy — Wed, 23 Dec 2020 08:48:30 GMT

Hey there @kswapnil,

Thank you for your post here in the Community. We're sorry to hear about this. We're happy to help.

We recommend that you try the following:

From a incognito/private window
Trying on other browsers
Other devices
Using a different payment method

Let us know how everything goes so that we can keep on assist you if you need us to. We're always one reply away 🙂

Cheers!

Re: Can't Redeem/Process with 3 Months Free Subscription

ATHUL__ — Wed, 23 Dec 2020 10:41:53 GMT

issue not solved tried all the methods

Re: Can't Redeem/Process with 3 Months Free Subscription

Mihail — Wed, 23 Dec 2020 10:58:07 GMT

Hey @ATHUL__,

Thanks for getting back to us.

Keep in mind that the offer 3 months Premium for free is only for new subscribers. If you had any Premium products activated for your account you will regrettably not be able to activate it. If that's the case you can activate a regular plan via your account page.

Hope this is helpful but don't hesitate to let us know if you have any further questions!

Re: Can't Redeem/Process with 3 Months Free Subscription

ATHUL__ — Wed, 23 Dec 2020 18:34:33 GMT

Bro trying the premium for the first time

Re: Can't Redeem/Process with 3 Months Free Subscription

Eni — Wed, 23 Dec 2020 20:42:57 GMT

Hey again @ATHUL__,

Thanks for getting back in touch.

We recommend checking this article and make sure the card you want to use meets all the requirements you'll find there. It's a good idea to check them out directly with your bank/card provider.

If they confirm it does and everything is ok, we recommend waiting 24 hours before trying to update your payment details again. Make sure to do it from an incognito/private window in the browser and a different device.

Keep us posted on how it goes!

Re: Can't Redeem/Process with 3 Months Free Subscription

Jeremy — Wed, 30 Dec 2020 12:27:00 GMT

Hey again @ATHUL__,

Hope you're doing good.

We just want to let you know that we've done some changes backstage. Can you please try again in incognito/private window and let us know how it goes 🙂

We'll keep an eye out for your reply.

Cheers!

Re: Can't Redeem/Process with 3 Months Free Subscription

B4LoRCluB — Sat, 17 May 2025 00:58:12 GMT

Im trying to renew my subscription with the gift card when I got the 3 month deal but it says I have to wait until my subscription to end but is this true?

Re: Can't Redeem/Process with 3 Months Free Subscription

OscarDC — Sat, 17 May 2025 15:21:23 GMT

Hey @B4LoRCluB,

Welcome to the Community and thank you for joining the conversation.

Depending on the situation, you can redeem a gift card having an active Premium subscription, but there are some exceptions. First, since a gift card can only be redeemed for a Premium individual subscription, if you have any active plan different from "individual" (Student/Family/Duo), the system will give you an error when trying to redeem it.

In case you have an individual subscription, but you're paying it with Google Play Billing, you won't be able to redeem it either since this type of subscription needs to be cancelled first. After the cancellation, you'll have to wait until the account reverts back to free in order to redeem it.

Hope this clarifies things a bit. If you have any additional questions, don't hesitate to ask.