topic Same household issue in Subscriptions

Same household issue

Techlovr — Fri, 25 Dec 2020 03:29:08 GMT

I have the Premium plan that I have been sharing with my wife. Awhile back, she got a notice about verifying her address. We were getting ready to move, then moving, getting everything unpacked and set up, then came the wildfires, evacuations etc. It's just been one thing after another.

Now, when I try to readd my wife, it tells me I have to wait 12 months - or - pay for another account. How can this be corrected?

Re: Same household issue

Mihail — Sat, 26 Dec 2020 09:33:15 GMT

Hey @Techlovr,

Thanks for reaching out to the Community.

We're sorry to hear about the challenges you were facing and are happy to help with your Premium Family. In this particular case we recommend that you reach out to our Customer Support team here. They'll take a closer look at your wife's account backstage and help you add her to your Premium Family plan.

Hope you find this useful. Let us know how you get on.