topic Can't pay subscription in Subscriptions

Can't pay subscription

6655nikolai — Tue, 19 Jan 2021 07:05:19 GMT

Plan

Started as Free, then as Premium.

Country

Russia

Device

Samsung SM-A505FN, but I tried to pay via Website

Operating System

Windows 10 Pro

My Question or Issue

I started as Free. The first time I needed to pay subscription - I couldn't. I use Sberbank. Asked them, maybe they had troubles on their site - no. I tried Visa Digital and Visa Classic.
Attached screenshot. My selected region is Russia. Also tried change language on website (Eng/Rus) - without results.

Re: Can't pay subscription

Jose_M — Tue, 19 Jan 2021 14:54:54 GMT

Hey there!

Sorry to hear you're having trouble with this. Can you try this process using another browser or Incognito Mode? It might also be worth trying another device or a different internet connection.

Keep me posted and have a nice day!

Re: Can't pay subscription

6655nikolai — Wed, 20 Jan 2021 05:27:37 GMT

Hello,

Yes, it worked the first time in Incognito Mode. I think it was about cache or cookies.

Thank you!!!

Re: Can't pay subscription

Jose_M — Thu, 21 Jan 2021 15:45:42 GMT

Hey @6655nikolai!

I'm glad to hear everything's fine now. Make sure to let me know if there's anything else I can help with and have a nice day 🙂