topic I had family plan, but my payment method stopped working. Now, I'm "not eligible for family plan"... in Subscriptions

I had family plan, but my payment method stopped working. Now, I'm "not eligible for family plan"...

jeffreyhubbard1 — Fri, 22 Jan 2021 16:16:43 GMT

I've had a family plan for years, with almost the full amount of accounts attached. There are people relying on me to pay for their plan. Why is it not letting me go back to the family plan?

Re: I had family plan, but my payment method stopped working. Now, I'm "not eligible for family

Luan — Sat, 23 Jan 2021 00:28:35 GMT

Hey, @jeffreyhubbard1
Welcome to Spotify Community and thanks for reaching out here!

Sorry to hear you're experiencing it... Just for information, how many times you've joined a family plan in a period of a year?

Re: I had family plan, but my payment method stopped working. Now, I'm "not eligible for family

jeffreyhubbard1 — Sat, 23 Jan 2021 02:31:51 GMT

I may have had payment method issues within the last year. Is there a limit
on the number of times you can re-sign up per year?

Re: I had family plan, but my payment method stopped working. Now, I'm "not eligible for family

Mihail — Sat, 23 Jan 2021 10:26:52 GMT

Hey @jeffreyhubbard1,

Thanks for getting back to us.

Members of Premium Family or Duo plans are now limited to one switch of the plan per year. For plan managers like yourself however there isn't a limit to how many times they cancel and re-subscribe to the plan.

Could you let us know if you're able to activate your Family subscription over an incognito browser or on a different device? If data stored in your browser is causing this, this is an simple way to avoid it.

Keep us posted! We'll be happy to lend a hand if you need more help.