topic Re: I paid and got nothing... in Subscriptions

I paid and got nothing...

JuanBatisto — Thu, 22 Jun 2017 19:20:45 GMT

Hey everyone !

Two hours ago I subscribed to spotify premium paying 0,99 cents for the three months. I paid via PayPal and got a confirmation that I paid.
Still, I'm not officially subscribed to premium; is there delay et when paying via PayPal ?

Thanks !

Re: I paid and got nothing...

Jacob — Fri, 23 Jun 2017 07:36:51 GMT

Hey @JuanBatisto, welcome to the Spotify Community!

Did you receive a payment confirmation email from Spotify?

Let me know 🙂

Re: I paid and got nothing...

HenHawk123 — Fri, 23 Jun 2017 10:01:03 GMT

I have this problem too

Re: I paid and got nothing...

xyra — Fri, 23 Jun 2017 10:10:55 GMT

I got this problem too, and look i have received the payment confirmation.

Re: I paid and got nothing...

ilsemontr — Fri, 23 Jun 2017 11:42:01 GMT

Me too!!!

Re: I paid and got nothing...

ilsemontr — Fri, 23 Jun 2017 11:42:43 GMT

Please Help

Re: I paid and got nothing...

Lvpichus — Fri, 23 Jun 2017 13:29:17 GMT

I got this problem too

Re: I paid and got nothing...

Jacob — Fri, 23 Jun 2017 22:30:13 GMT

Hey guys,

Could you let me know if using a private/incognito browser window helps purchase the subscription?

Also, just so you're aware, this deal is only available to those who have never used Premium before, so that could be causing problems as well.

Re: I paid and got nothing...

Lvpichus — Sat, 24 Jun 2017 07:21:47 GMT

Yes, I use a private browser window and that is my first time when I bought premium.They take my money but I got nothing...

Re: I paid and got nothing...

Jacob — Sat, 24 Jun 2017 07:32:02 GMT

@Lvpichus,

Did you receive a payment confirmation email from Spotify?

Re: I paid and got nothing...

Lvpichus — Sat, 24 Jun 2017 07:34:36 GMT

No, but they take money from my bank

Re: I paid and got nothing...

Jacob — Sat, 24 Jun 2017 07:36:31 GMT

@Lvpichus,

Any payments that you haven't gotten an email receipt for are only pending and should be canceled soon. If you check in a few days and still have extra charges, let me know and I will escalate this to a Spotify staff member!

Let me know in a few days 🙂

Re: I paid and got nothing...

ilsemontr — Sun, 25 Jun 2017 23:13:54 GMT

The charge was made to my Credit card and I still dont have Spotify premium.

Re: I paid and got nothing...

ilsemontr — Sun, 25 Jun 2017 23:14:37 GMT

Please help as soon as possible because I use it everyday!

Re: I paid and got nothing...

Jacob — Mon, 26 Jun 2017 05:38:56 GMT

@ilsemontr,

Please make sure you're logging in with the correct username (you should have gotten a payment confimation email from Spotify including a username)!

Re: I paid and got nothing...

Jacob — Mon, 26 Jun 2017 08:35:17 GMT

Hey everyone!

If you are sure that your payments have gone through but you aren't getting Premium on your account, all you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂