topic Re: Joint Spotify and Headspace subscription in Subscriptions

Joint Spotify and Headspace subscription

LizRo — Sat, 20 Mar 2021 18:42:54 GMT

Hi, I am based in the UK and up until last month I had a joint Spotify and Headspace subscription. Last month’s payment didn’t go through as my credit card had expired. It won’t let me select the Headspace and Spotify subscription, every time I try, it says I am no eligible? How comes as up until last month I was? It will only allow to me to select the premium account but I want the joint subscription with Headspace. Please help. Thank you

Re: Joint Spotify and Headspace subscription

Alex — Sun, 21 Mar 2021 07:41:12 GMT

Hey @LizRo,

Thanks for reaching out about this.

Can you try opening this link in an incognito Browser or another device/Network and see if you can access the subscription page for the plan.

Keep us posted on how you get on.

Cheers.

Re: Joint Spotify and Headspace subscription

LizRo — Sun, 21 Mar 2021 07:54:34 GMT

Hi @Alex, thank you for your response- I have tried this and I still get an error message saying that I am not eligible for this deal. Do you know if there are quotas for these bundle subscriptions in the UK? Maybe they have been met already? Thank you

Re: Joint Spotify and Headspace subscription

Alex — Mon, 22 Mar 2021 10:25:35 GMT

Hey @LizRo,

Thanks for the reply.

Can you send us a screenshot or a video recording of how things look on your end. This will help us investigate this further. You can add those as attachments or as a link to another photo/video sharing platform.

Also, is this your first time re-subscribing to the bundle or have you done it before.

Keep us posted.