Log out after 30 days

ZombieJesus — Tue, 30 Mar 2021 07:23:09 GMT

Question or Issue

I’m in the military, while deployed, there’s no way to access internet, so after 30 days my account automatically shuts off, despite being a Premium member. It doesn't seem right that just because I have no connection I shouldn't be able to access the service I am paying for.

Perhaps a way around this could be adding a feature in which you can for a select amount of months for which I will not have connection, and whether I pre paid for the time or not I knew I'd not be able to connect to the internet?

Re: Log out after 30 days

CarlosE — Tue, 30 Mar 2021 22:37:12 GMT

Hi there @ZombieJesus,

Thanks for reaching out to the Community.

We understand your concern. Currently, the app must connect to the Internet at least once every 30 days to sync all the data with the servers, keep your downloads stored, and update if necessary to ensure an optimal performance.

We appreciate you taking the time to share your feedback with us, and encourage you to take a look at this idea. You can add your +Vote and comments to show your support. You can also Subscribe to it from the 3-dot menu next to the title so you don't miss out on any updates we share about it.

We're constantly monitoring the ideas shared in the Community and discussing the most popular ones with the relevant teams. You can read more about how feedback on ideas reaches Spotify here.

We hope this helps. If you have any questions or need anything else, we'll be right here.

Take care!

topic Log out after 30 days in Subscriptions

Log out after 30 days

Re: Log out after 30 days