topic Re: Credit Card Subscription in Subscriptions

Credit Card Subscription

caamicerika_ — Thu, 01 Apr 2021 10:51:11 GMT

Plan

Free/Premium

Country

Philippines

I can't subscribe to premium duo using my credit card.

Re: Credit Card Subscription

Billy-J — Thu, 01 Apr 2021 14:34:39 GMT

Hey @caamicerika_, thanks for reaching out to the Community!

Could you try following the steps provided on this support page? If that doesn't help, send me a screenshot of the error message you're seeing or what happens exactly when you try to proceed with the credit card and I'll take a closer look.

Let me know how this goes!

Re: Credit Card Subscription

caamicerika_ — Thu, 01 Apr 2021 14:51:28 GMT

I tried everything already.

My subscription ended yesterday and I already cancelled it because I wanted to switch. I used my credit card last time to pay.

Re: Credit Card Subscription

Alex — Mon, 05 Apr 2021 07:40:39 GMT

Hey @caamicerika_,

Thanks for the reply.

We'd suggest trying to subscribe using another internet connection. If that doesn't work contact your bank and make sure your card is enabled for Foreign transactions.

If none of that helps, try using a different payment method like PayPal.

Keep us posted on how you get on.

Re: Credit Card Subscription

caamicerika_ — Mon, 05 Apr 2021 09:25:04 GMT

Paypal is also unvailable

Re: Credit Card Subscription

Alex — Mon, 05 Apr 2021 10:05:02 GMT

Hey @caamicerika_,

Thanks for getting back to us.

Can you try to open This Link and subscribe?

You can try to open the link in an incognito window or a different device, where you haven't logged in from before.

Let us know if that worked normally.

Re: Credit Card Subscription

caamicerika_ — Mon, 05 Apr 2021 10:42:35 GMT

The link worked, thank you!

Re: Credit Card Subscription

Alex — Mon, 05 Apr 2021 10:53:39 GMT

Hey @caamicerika_,

Thanks for the reply.

Glad to hear everything worked out fine.

We've reported this to the right teams at Spotify 🙂

Don't hesitate to reach out again if you have questions.

Re: Credit Card Subscription

Jearlyn — Wed, 22 Feb 2023 17:31:33 GMT

Hi can you help me? I want to change my Mode of Payment to my credit card too but I do not have the option to do so. Thanks!

Re: Credit Card Subscription

Lyubka — Thu, 23 Feb 2023 07:37:53 GMT

Hey @Jearlyn,

Thank you for your reply in this thread. No worries - help's here 🙂

First off, we'd recommend that you try updating your payment details in an incognito window to avoid any issues caused by the saved cache or cookies in your browser.

It's also a good idea to check if the payment method you're trying to use is supported by Spotify. You can find more info about that here.

Keep in mind that payment methods can vary between countries, and regions as well as plans/offers, so we are not unable to provide a reason as to why a credit card payment method might no longer being offered to you.

On another note, if your subscription is with a partner( for example your phone carrier), they're in charge of the payment and that might be the reason why you can't see credit card as an option. If that's the case we advise you to contact for further information.

If the above is not the case, it'd be great if you can send us a screenshot of what you see when you're on the check out page ( click on Get Started and select the plan you have). This way we can get a better understanding.

Let us know how it goes. We'll be on the lookout for your reply.

Re: Credit Card Subscription

EmpeRegor — Sat, 05 Aug 2023 20:56:06 GMT

Can you please have a permanent fix for this? Clearing cache and. ookies and using other browser is not working obviously. I tried the Link the other user was pro ided but it will not work for me since I am subscribed to the family plan. I want to pay by credit card.

Re: Credit Card Subscription

ccqmp — Tue, 16 Jul 2024 04:04:32 GMT

Please fix this issue. I am having this exact same problem and I tried the suggestions you came up with. It's still not working. I want to pay for my Duo subscription using my credit card.