topic Re: New card update in Subscriptions

New card update

user-removed — Mon, 05 Apr 2021 14:28:36 GMT

Plan

Free/Premium

Country

Device

iPhone XR

Operating System

ISO 14.4.2

I have updated my card details but it still says update payment

Re: New card update

Billy-J — Tue, 06 Apr 2021 03:56:57 GMT

Hey @user-removed, thanks for reaching out to the Community!

Could you try a clean reinstall of the app following these steps?

If that doesn't work, let me know if you see any messages to update your payment method here.

Let me know how this goes!

Re: New card update

user-removed — Tue, 06 Apr 2021 16:34:08 GMT

I have done it twice and the message still comes up, when I go to the Spotify website and log in my new bank card is there

Re: New card update

Billy-J — Tue, 06 Apr 2021 18:26:12 GMT

Hey @user-removed,

Thanks for the info!

Can you let me know if you're still able to download music to listen offline, or if you're able to enjoy other Premium features? When you click the X at the top right-hand corner, does it remove and stay removed or does it return the next time you use the app?

Also, could you see if this message appears on the app on a different device (if you have one available)?

Keep me posted.

Re: New card update

user-removed — Wed, 07 Apr 2021 14:52:00 GMT

I am able to download music to listen to offline, when I click on the X it removes the message but next time it comes back and it is frustrating

Re: New card update

user-removed — Wed, 07 Apr 2021 14:52:13 GMT

The message comes up on both my phones

Re: New card update

Billy-J — Wed, 07 Apr 2021 16:13:40 GMT

Hey @user-removed,

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!