Cannot change to Premium Duo

melwi — Mon, 05 Apr 2021 15:41:50 GMT

HI,

Am on Premium plan,

am getting the following message,

"Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method."

I trid cancelling my plan, entering via incognito broswer and nothingis working,

please advise how I can get this setup,

I live in Spain, accesing via Chrome on Windows 10

thankyou!

Re: Cannot change to Premium Duo

Jeremy — Tue, 06 Apr 2021 07:48:21 GMT

Hi there @melwi,

Thank you for reaching out to us here in the Community. We're happy to help.

We suggest that you have a look so that your 3d secure authentication is enabled or if your bank has changed 3d secure authentication recently?

It would also be great if you can try from another device to see if the issue persist.

It's also worth reaching out to your bank to check if everything is fine on their end.

Keep us posted.

Take care!