topic Re: Double Payment in Subscriptions

Double Payment

MaximePayant — Sun, 25 Apr 2021 10:17:50 GMT

Plan

Premium Student

Country

France

Device

Xiomi 10 Lite 5G

Operating System

Android 10

My Question or Issue

Hello,

I noticed that since two month (March and April) I pay twice the amount of my subscription and I would be grateful if you could tell me why please.

Yours faithfully

Re: Double Payment

Billy-J — Sun, 25 Apr 2021 23:31:26 GMT

Hey @MaximePayant, thanks for reaching out to the Community!

Could you try following the steps provided on this support page?

Let me know how this goes!

Re: Double Payment

MaximePayant — Mon, 26 Apr 2021 13:15:08 GMT

Hi @Billy-J, thanks to your reply !

Indeed, my subscription went from Student to Premium. But do you know why this has changed ?

Re: Double Payment

Billy-J — Mon, 26 Apr 2021 13:24:57 GMT

Hey @MaximePayant,

I am not sure why your subscription has been changed exactly. A possible reason is that your student discount has expired (must renew every 12 months). There's more information on this here.

You can also reset your password here, just in case.

You can always switch back to the Premium Student plan from your account page here.

If you would like a refund for the charge, you can always check out this page for more info.

I hope this helps! I'll be here if you need help with anything else 🙂

Re: Double Payment

MaximePayant — Mon, 26 Apr 2021 13:32:01 GMT

Hey @Billy-J,

I think my subscription has expired. I switch back to Premium Student plan and I going to look for a refund as you suggest me.

Thank you very much for your quick reply !

Re: Double Payment

Billy-J — Mon, 26 Apr 2021 13:34:21 GMT

Hey @MaximePayant,

You’re welcome! Sounds good.
I’ll be here if you need a hand with anything.

Have a great day!