topic Re: Can't upgrade my plan in Subscriptions

Can't upgrade my plan

LauraJacobs — Thu, 29 Apr 2021 08:15:26 GMT

Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!

Re: Can't upgrade my plan

Billy-J — Fri, 30 Apr 2021 02:55:11 GMT

Hey @LauraJacobs, thanks for reaching out to the Community!

Can you let me know your country of residence? Also, can you send me a screenshot of what happens when you try to subscribe? Make sure to hide sensitive info when posting to the Community.

Keep me posted!

Re: Can't upgrade my plan

LauraJacobs — Fri, 30 Apr 2021 06:09:15 GMT

Sure thing. I'm in SA, followed the link from other entries but the minute I change my country to south africa, payment info falls away. From select payment window, I'd select pay by card, then it redirects to pay by mobile wit a non clickable window...

Re: Can't upgrade my plan

Billy-J — Fri, 30 Apr 2021 13:50:37 GMT

Hey @LauraJacobs,

Thanks for the reply! Can you check if the card is issued in South Africa and if your account is also set correctly to that country?

Keep me posted.

Re: Can't upgrade my plan

LauraJacobs — Fri, 30 Apr 2021 14:02:01 GMT

Yes to both those questions.

Re: Can't upgrade my plan

Billy-J — Fri, 30 Apr 2021 14:59:55 GMT

Hey @LauraJacobs,

Thanks for confirming!

Could you try following upgrading your plan using this link on another device and if possible - with a different internet network connection?

Let me know how this goes!

Re: Can't upgrade my plan

LauraJacobs — Mon, 03 May 2021 07:42:04 GMT

Neither the link, nor the other internet source worked

Re: Can't upgrade my plan

Alex — Mon, 03 May 2021 07:52:19 GMT

Hey @LauraJacobs,

Thanks for the reply.

Can you give this link a go?

You can also try doing this from a incognito window or another device and see if that makes a difference.

Keep us posted.

Re: Can't upgrade my plan

LauraJacobs — Mon, 03 May 2021 08:06:37 GMT

No luck, the minute i changed the region to South Africa,, the credit card payment fell away

Re: Can't upgrade my plan

Alex — Mon, 03 May 2021 08:15:08 GMT

Hey @LauraJacobs,

Can you upload a screenshot of what you're seeing?

Cheers

Re: Can't upgrade my plan

LauraJacobs — Mon, 03 May 2021 08:36:24 GMT

Flip finally worked but question...I've now already paid for a month, what happens to the balance difference, and what happens to my old subscription, will I now have 2 and need to cancel the one?

Re: Can't upgrade my plan

Alex — Mon, 03 May 2021 08:44:11 GMT

Hey @LauraJacobs,

Thanks for the reply.

Glad to hear that it worked out.

If you've updated your subscription successfully, the Premium time you've already paid for and was remaining on your account will be added to your new subscription. It gets automatically recalculated to account for the price differences between the plans.

If you've re-subscribed on the same account with the same username/email you don't need to cancel anything 🙂

Let us know if you have more questions.

Re: Can't upgrade my plan

LauraJacobs — Mon, 03 May 2021 09:09:36 GMT

THANK YOU!!!!!! It worked!!!