topic Re: Xbox gamepass "Verify your code" in Subscriptions

Xbox gamepass "Verify your code"

surenicolas8 — Fri, 07 May 2021 01:32:06 GMT

Plan

Free

Country

Chile

Device

Xbox and pc

Operating System

Windows

My Question or Issue

So im trying to get the new spotify premium for free with xbox gamepass offer,but its keeps saying "verify your code" and i dont get any code in my email or on other place

Re: Xbox gamepass "Verify your code"

Billy-J — Fri, 07 May 2021 13:57:19 GMT

Hey @surenicolas8, thanks for reaching out to the Community!

Can you send me a screenshot of what you're seeing? Also, what device are you seeing this on?

Can you let me know if you've subscribed to Premium in the past?
Keep me posted.

Re: Xbox gamepass "Verify your code"

surenicolas8 — Fri, 07 May 2021 23:51:32 GMT

Its on spanish because its my main lenguage,This appears on my pc that has windows 10 and on my xbox one s,and no,i never had premium in the past

Re: Xbox gamepass "Verify your code"

Billy-J — Sun, 09 May 2021 16:08:06 GMT

Hey @surenicolas8,

Can you let me know if you have paid for Spotify Premium in the past?

Note: This is available to new and existing Game Pass members (Android, and Windows/PC) that are new to Spotify Premium.

Keep me posted.

Re: Xbox gamepass "Verify your code"

surenicolas8 — Mon, 10 May 2021 00:14:21 GMT

I never had spotify premium before

Re: Xbox gamepass "Verify your code"

Billy-J — Mon, 10 May 2021 13:17:46 GMT

Hey @surenicolas8,

Thanks for the reply!

Can you let me know if you're able to see the offer under the ‘Perks’ page of your Game Pass account?

If you can see it, try scanning the QR code on another device, such as a phone to see if anything changes.

Keep me posted!

Re: Xbox gamepass "Verify your code"

surenicolas8 — Mon, 10 May 2021 22:27:09 GMT

I still have game pass ultimate so i keep having the perks page,and i tried this on my phone,tablet and more and i am still geting the "verify your code" page

Re: Xbox gamepass "Verify your code"

Billy-J — Tue, 11 May 2021 14:50:21 GMT

Hey @surenicolas8,

Thanks for the details!

Can you let me know what steps you perform before you get to that page? Is it after check-out or before, and can you let me know if you're logged into that account on Xbox?

Keep me posted!