Cannot switch to Premium Duo

Nicholas23 — Thu, 13 May 2021 07:20:14 GMT

Plan

Premium

Country

South Africa

Device

Samsung Galaxy Note 9

Operating System

Android

My Question or Issue

Hi All

I have cancelled my premium subscription because i want to switch to Premium Duo.

When i try to register for Premium Duo - i click on debit card payment method but it always redirects me to mobile payment method which i do not want.

Can i not pay via debit card in South Africa for Premium Duo?

I have tried in an incognito tab and that is not working either.

Thanks

Re: Cannot switch to Premium Duo

Jeremy — Fri, 14 May 2021 10:26:13 GMT

Hi there @Nicholas23,

Thank you for your post here in the Community.

It seems this is linked to availability of payment methods in South Africa and product changes. If a payment method isn't available, it's possibly due to the fact that this type of product change isn't supported for the time being.

Let us know if we can help you with anything else.

Take care!

topic Cannot switch to Premium Duo in Subscriptions

Cannot switch to Premium Duo

Re: Cannot switch to Premium Duo