topic Re: Can't pay with credit card in Subscriptions

Can't pay with credit card

Janemm — Tue, 23 Feb 2021 16:59:57 GMT

Plan

Free/Premium Duo

Country

South Africa

Device

Dell Laptop

Operating System

windows 10

My Question or Issue

I am trying to sign up for Premium Duo but I am only getting an option to pay if I am a Vodacom mobile subscriber, which i am not. I would like to pay by credit card - how do i do this. I have tried all the options in the community but none work

Re: Can't pay with credit card

Jeremy — Wed, 24 Feb 2021 09:27:19 GMT

Hey there @Janemm,

Thank you for reaching out to us here in the Community. We're happy to help.

We suggest that you try to sign up from a private/incognito window.

If that doesn't do the trick, can you try from another browser?

Another useful step to try is from another device.

Let us know how everything goes so that we can continue to assist you if you need us to. We're always one reply away.

Cheers!

Re: Can't pay with credit card

Janemm — Wed, 24 Feb 2021 13:57:54 GMT

Hi

I have tried an incognito link - no joy. I also tried using my cellphone -
no joy either

Thanks

Jane

Re: Can't pay with credit card

Mihail — Thu, 25 Feb 2021 07:20:12 GMT

Hey again @Janemm,

Thank you for your reply.

Does the same thing happen if you try to activate a Duo subscription from both our website and from the available plans section of your account page?

If that's the case it's also good idea to check if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. Keep in mind that if you're using VPN you should deactivate it.

Hope this helps. Keep us posted on how it goes.

Re: Can't pay with credit card

Janemm — Thu, 25 Feb 2021 15:38:54 GMT

Hi

I get the same result on website, app, using WiFi, using my cellphone
network provider (which is not Vodacom)

Cheers

Jane

Re: Can't pay with credit card

Mihail — Thu, 25 Feb 2021 15:58:02 GMT

Hey @Janemm,

Thanks for keeping us in the loop.

Could you give it a go also on another device? Make sure to check to try activating the plan both from our website and from f your account page.

Keep us posted! We'll be happy to lend a hand if you need more help.

Re: Can't pay with credit card

Janemm — Thu, 25 Feb 2021 16:34:54 GMT

Tried both on my laptop and phone

Re: Can't pay with credit card

Eni — Thu, 25 Feb 2021 23:37:38 GMT

Hey there @Janemm,

Thanks for getting back in touch and for letting us know that.

In this case, would you mind trying to subscribe directly from this link?

Let us know how it goes 🙂

Re: Can't pay with credit card

Janemm — Fri, 26 Feb 2021 09:14:54 GMT

Wonderful - your link worked!

Thank you so much - have a great day

Re: Can't pay with credit card

MarindaL — Mon, 05 Jul 2021 09:53:22 GMT

Hallo Eni,

hope you are doing well?

I have the exact same problem as janemm, with the difference I want to subscribe for the Family Premium plan of 6 months and not the duo.

Can you please help me with a link as well?

I would appreciate your help, country is also South Africa

Thanks and regards

MarindaL

Re: Can't pay with credit card

Mario — Mon, 05 Jul 2021 10:12:45 GMT

Hey @MarindaL,

Thanks for reaching out about this here in the Community.

Would you mind giving this link a shot? Should lead you directly to the Premium Family checkout option if the 6 months plan is currently available for your account.

If the link appears to now work smoothly for any reason, it'd be great to try opening it in an incognito window. In general, it's also always best to use such links and follow the related procedures on desktop instead of mobile.

Hope you'll find this useful. Cheers!

Re: Can't pay with credit card

MarindaL — Mon, 05 Jul 2021 10:15:02 GMT

Hi Mario,

thank you, but the link still takes me to the Vodacom prepaid screen.

Re: Can't pay with credit card

Janemm — Mon, 05 Jul 2021 10:23:36 GMT

Hi MarindaL

The only way forward is to directly connect with Spotify and get them to
send you a link that you use to pay by credit card. Nothing else works

Good luck

Re: Can't pay with credit card

Mario — Mon, 05 Jul 2021 10:26:33 GMT

Hey @MarindaL,

Thanks for your updates!

If you confirm you already tried opening the link in a incognito window on desktop, it'd be great for you to give @Janemm's suggestion a shot at this point.

Let us know how you get on 🙂

Re: Can't pay with credit card

MarindaL — Mon, 05 Jul 2021 14:07:33 GMT

Hi there,

yes I have tried an incognito window, no success.

How do I make direct contact with Spotify?

Re: Can't pay with credit card

Novy — Mon, 05 Jul 2021 19:21:58 GMT

Hey @MarindaL,

Thank you for getting back to us.

You can contact the Customer Support team by accessing here. If you ever need us again, we're just one message away.

Have a good one!