HEEEELP PLEASE!!!!!!!!!

antoniuuuu — Sun, 18 Jul 2021 23:14:25 GMT

Plan

Free/Premium

Country

Brazil

Device

(Motorola, Moto E5)

Operating System

(Android)

My Question or Issue

so, hey guys, this has been going on for a few days and I don't know what else to do.
i want to upgrade my account to premium as i cant live with the free version and it is not working, this is the first time this has happened.
I've tried it with two different cards, credit and debit card, I've tried it with an anonymous tab, I've tried it on another device, I've uninstalled and installed the app again, I cleared the data and cache, and nothing works, the payment page loads but it doesn't go on to finish, could someone help me or do you have any idea what's going on? please i don't like using another streaming platform. thanks!!!

as the screenshot shows, the page loads, I fill in all the data but it doesn't finish the purchase, it stays in this loop (including via the mobile app)

Re: HEEEELP PLEASE!!!!!!!!!

Alex — Mon, 19 Jul 2021 11:24:03 GMT

Hey there @antoniuuuu,

Thanks for the post!

Sorry to hear that you're experiencing this.

We've received several reports about issues with payments in Brazil. The Spotify team is currently investigating this.

We'll let you know as soon as we have more info.

Cheers.

topic HEEEELP PLEASE!!!!!!!!! in Subscriptions

HEEEELP PLEASE!!!!!!!!!

Re: HEEEELP PLEASE!!!!!!!!!