topic Re: Invalid Plan expirydate in Subscriptions

Invalid Plan expirydate

jwehodj7ssigac6 — Sat, 24 Jul 2021 15:30:51 GMT

I have paid for 9 months as part of a promotional campaign. However I get only six months validity!

Re: Invalid Plan expirydate

Maxim — Sun, 25 Jul 2021 07:23:59 GMT

Hey @jwehodj7ssigac6 ,

Thanks for reaching out.

Can you please provide some more info about the campaign/offer? Do you have a link to it or a screenshot of it?

Looking forward to your reply 🙂

Re: Invalid Plan expirydate

jwehodj7ssigac6 — Wed, 28 Jul 2021 11:33:57 GMT

Thank you for your response, Maxim.

Here is the link to a screenshot:
https://drive.google.com/file/d/1IxI-QinNMRbwfig5m3qyXdMwJw3-gE3N/view?usp=sharing

I haven't subscribed to a recurring plan or have got any promotional discounts.

Re: Invalid Plan expirydate

Maxim — Thu, 29 Jul 2021 06:20:30 GMT

Hey @jwehodj7ssigac6 ,

Thanks for the screenshot 🙂

The reason you only got 6 months of Premium could be because you either already had Premium on your account in the past or have redeemed another discount offer.

As far as I know, this also includes using a payment method that has already been used for Spotify in the past.

If that's the case, you, unfortunately, won't be able to benefit from this offer.

Hope this helps!