topic Re: Premium code won’t activate. in Subscriptions

Premium code won’t activate.

Potarted — Fri, 30 Jul 2021 00:11:25 GMT

So today I bought a 3 month premium gift card, and the cashier gave me my activation receipt. I tried putting in the code only for it to say BOTH “something went wrong” and “unfortunately this premium code does not seem to be valid”

I have switched the zero with an O countless times yet no matter what, the code still won’t activate.

Re: Premium code won’t activate.

Mihail — Fri, 30 Jul 2021 12:51:06 GMT

Hey @Potarted,

Thanks for reaching out and welcome to the Community.

We appreciate the troubleshooting you've done so far and have a few more suggestions for you to try. We recommend trying to activate your code via this link, but this time using an incognito browser or a different device altogether. Sometime you cache and cookies can cause such issues and this is an easy way to avoid them. It's also a good idea to give it a go with a different internet connection, such as a mobile hotspot.

Keep in mind that gift cards can't be used for Family/Duo subscriptions or other promotions. They also have to be issued in the same country your account is set to.

Hope this helps. Let us know how you get on.

Re: Premium code won’t activate.

Potarted — Fri, 30 Jul 2021 18:23:46 GMT

I'm afraid that's not working. I tried incognito, using my phone, disconnected from my wifi and tried it with mobile data, and it's still not working. I tried putting in the code not even an hour after I bought it from my local store. I had the individual plan, always have, and remember putting in another 3 month code almost a year ago, and it worked just fine. I just don't know what to do anymore.

Re: Premium code won’t activate.

MafeG — Fri, 30 Jul 2021 20:22:15 GMT

Hi @Potarted,

Thank you for keeping us in the loop.

Could you check this guide with suggestions to redeem a gift card?

If it keeps showing you an error, we suggest you contact our folks from Customer Support who can take a deeper look into your account and gift card. Here is the link.

Hope this helps!