topic Re: Still getting ads in Subscriptions

Still getting ads

Kurakumi — Mon, 09 Aug 2021 13:55:31 GMT

Plan

Premium

Country

USA

Device

iPhone 8

Operating System

iOS 14.6

My Question or Issue

I recently got premium however I'm still getting ads

Re: Still getting ads

Alex — Tue, 10 Aug 2021 11:53:14 GMT

Hey @Kurakumi,

Thanks for reaching out about this in the Community!

Can you let us know if you're getting ads in playlists, albums or podcasts?

Also, is this true for all your devices - phone, computer etc.?

We'll be on the lookout for your reply.

Re: Still getting ads

Kurakumi — Tue, 10 Aug 2021 14:18:31 GMT

Re: Still getting ads

Kurakumi — Tue, 10 Aug 2021 14:19:31 GMT

Thanks for answering,

I'm getting the ads in playlists and I only use a phone

Re: Still getting ads

MafeG — Tue, 10 Aug 2021 15:17:10 GMT

Hi @Kurakumi,

Thank you for your swift reply.

Here's what to try if you're still getting ads with your music:

Check your subscription page. Your status should be Premium.
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt we emailed you.

If the issue persists, please check this article with more info about getting back to your subscription.

Hope this helps!

Re: Still getting ads

Kurakumi — Tue, 10 Aug 2021 15:31:43 GMT

Thank you for the answer,

I had logged out and back in and checked to make sure it said I has premium before coming here. I read the article however it did not help. All other premium features work except the no ads

Re: Still getting ads

MafeG — Tue, 10 Aug 2021 15:38:42 GMT

Hi @Kurakumi,

Thank you for your clarification.

Could you send us the URI link to some of the playlists where you're hearing ads? This way we can take a better look at them.

Lastly, do you also hear ads when you're listening to an album or to your Liked songs?

Keep us posted.

Re: Still getting ads

Kurakumi — Tue, 17 Aug 2021 01:30:23 GMT

Hi,

Sorry for the late reply

Here is a link to one of the playlists though it happens to all https://open.spotify.com/playlist/2VkPAyMhAWeMfkIN2NQ5SI?si=bt1sZSUOReqgdXJYfv1PNw&dl_branch=1

You can see more on my account page

I checked and it does happen when listening to Liked Songs

Re: Still getting ads

CarlosE — Tue, 17 Aug 2021 16:52:10 GMT

Hey @Kurakumi,

Thanks for keeping in touch.

Based on what you've mentioned, it sounds like you may have subscribed to Spotify Plus, which is an ad-supported subscription at a lower price than Premium. You can check this in your Account Overview page here. With this subscription you get features like unlimited skips and on-demand playback.

If you'd like to subscribe to regular Premium to have all its features like ad-free listening and Offline mode, you can do so from your Account Overview page under Your plan, or from here.

Hope this clears things up. If you have any questions or need anything else, the Community is here for you.

Cheers 🙂

Re: Still getting ads

AdonnaRiza — Wed, 18 Aug 2021 08:14:03 GMT

Hello @CarlosE,

My Spotify account credited 149.00 in GCash for a premium plan subscription but I keep getting ads. I checked my account and says there that my account is FREE. Can you please help me with this? Thank you so much.

Re: Still getting ads

Xenia — Wed, 18 Aug 2021 11:51:29 GMT

Hey @AdonnaRiza,

Thanks for reaching out about this and welcome to the Community!

Sorry to hear you're having difficulties with your GCash paid Premium plan. It's possible that processing the payment might take a while, so we recommend you head to your receipts page to check if your payment has gone through. We'll also send you an email receipt whenever you make a payment for a new plan.

In case the payment didn't go through successfully, we suggest making sure your GCash wallet has sufficient balance and you haven't used up your daily limit (if one is set) for making purchases. If everything checks out, the first thing to do is to wait 24 hours before trying again. You can also try to make the payment via the GCash website (not the app) using an incognito window of your web browser.

If you can see that your payment went through successfully, but your account still shows as Free, you might have accidentally credited the wrong account. Try using different login details to find your Premium account.

Hope this helps. Let us know how you get on.