topic Re: Add user back to Family account in Subscriptions

Add user back to Family account

MitchellKivits — Fri, 20 Aug 2021 21:31:42 GMT

Was a bit disappointed with the outcome of my live chat today.

My daughter was on her boyfriends family account. They split up so she was removed from that family account. I tried to add her back to my family account. There error message said "you can not join a family account for 1 year"

I pay for family account for 6 members and have 2 slots free so what is the reason for not allowing her back in. Apparently there is no way to do it?

There is a work around by creating a new Spotify account, new email and copying the playlists over.

IDEA: Just remove the 1 year limit because there is a way around it so just make it easier for paying customers.

Thanks.

Re: Add user back to Family account

Luke — Sat, 21 Aug 2021 09:52:22 GMT

Hey @MitchellKivits ,

Thanks for this idea!

You can suggest it here and when it gets enough likes, it maybe gets implemented in the future 🙂

Have a nice day!
Luke

Re: Add user back to Family account

MitchellKivits — Sat, 21 Aug 2021 22:20:57 GMT

thanks

Re: Add user back to Family account

MitchellKivits — Sun, 22 Aug 2021 01:54:24 GMT

Hi Luke,

I tried this idea post but get message that I have to correct highlighted errors but couldn't see highlights any. I wrote this, any ideas why it has been rejected?

[ALL PLATFORMS] Add user back to Family

Was a bit disappointed with the outcome of my live chat today.
My daughter was on her boyfriends family account. They split up so she was removed from that family account. I tried to add her back to my family. There error message said "you can not join a family account for 1 year"
I pay for family premium for 6 members and have 2 slots free so what is the reason for not allowing her back in. Apparently there is no way to do it?
Spotify please remove this pointless limitation as there is a way around it. Create new account, invite to family, copy over the playlists.
It would make is easier and less frustrating for paying customers.

Re: Add user back to Family account

Luke — Sun, 22 Aug 2021 08:23:11 GMT

Hey again @MitchellKivits ,

Have you tried using an incognito tab, clearing the cookies of your browser and using another browser or device?

Let me know how it goes and have a nice day!

Luke

Re: Add user back to Family account

MitchellKivits — Tue, 24 Aug 2021 03:50:06 GMT

Thanks for you help all good now.

Re: Add user back to Family account

MitchellKivits — Tue, 24 Aug 2021 20:47:17 GMT

Hi Luke as you can see they shut it down already.
https://community.spotify.com/t5/Closed-Ideas/Community-Add-user-back-to-Family/idc-p/5252090#M240480

Re: Add user back to Family account

CarlosE — Thu, 14 Oct 2021 23:28:25 GMT

Hey folks,

As per Premium Family's Terms and Conditions, it's only possible to change plans once every twelve months.

If someone joined a plan, they can switch to another one, but would need to wait 12 months before joining a different one.

However, it's possible to go back to the previous plan you were in.

Hope this clears things up.

Cheers!