topic Re: Signup not working in Subscriptions

Signup not working

roedkaelk — Sun, 02 May 2021 21:49:47 GMT

Signup page keeps reloading. Tried 3 diff browsers...

Took me forever to get here to post this.

Somebody fix it please...

Re: Signup not working

Billy-J — Wed, 31 Jul 2019 12:35:30 GMT

Hey @roedkaelk, thanks for reaching out to the Community!

Could you let me know if you're signing up to get Premium? If you are, could you try getting started here using a different internet connection?

Let me know how this goes 🙂

Re: Signup not working

roedkaelk — Wed, 31 Jul 2019 12:40:14 GMT

Same problem 2 diff connections...

Re: Signup not working

Billy-J — Wed, 31 Jul 2019 12:47:41 GMT

Hey @roedkaelk,

What happens when you try to get Premium? Have you tried another device?

Keep me posted 😉

Re: Signup not working

roedkaelk — Thu, 01 Aug 2019 15:14:29 GMT

Both premium and standard.
3 diff devices 3 diff browsers 2 diff conn both incognito on/off No error
messages. Something fishy...

Re: Signup not working

Billy-J — Thu, 01 Aug 2019 16:13:02 GMT

Hey @roedkaelk,

Could you let me know which country you're located in?

You're not able to get Premium from here: https://www.spotify.com/account?

Keep me posted 🙂

Re: Signup not working

roedkaelk — Thu, 01 Aug 2019 16:14:29 GMT

Denmark

Re: Signup not working

Billy-J — Thu, 01 Aug 2019 16:16:45 GMT

Hey @roedkaelk,

Thanks. Spotify is available in your area so there shouldn't be any issues.

Are you able to get Premium from your account page here?

Re: Signup not working

enigmafyv — Mon, 02 Sep 2019 15:23:22 GMT

I too am seeing this behavior today. I can enter the details, click the check on CAPTCHA, and then click the 'Sign Up' button and all that happens is CAPTCHA resets but the page doesn't submit. I've tried in four different browsers on two different devices, one of which was in Chrome (non-Incognito) and the other was Chrome Incognito mode to avoid any extentions from running in case those where hurting the process, the other two browers were Internet Explorer 11 and the latest Beta of Edge (Chromium flavor). I'm at a loss and want to sign my son up on our family account. I have one slot left and he had his hopes up for listening to music on his phone. PLEASE HELP!